Walmart's Studio X - Guru
Sourcing better and more cost-effective products
Client
Walmart International
Year
2021
timeline
6 Weeks
Category
Enterprise Design | Design System
understand
Identifying high value-add work
To help individual contributor associates source better and more cost-effective products. There needs to be a reduction of time spent performing non-value add manual work. Directing associates to the highest value activities with a personalized control panel.
To help individual contributor associates source better and more cost-effective products. There needs to be a reduction of time spent performing non-value add manual work. Directing associates to the highest value activities with a personalized control panel.
Understand
Identifying high value-add work
To help individual contributor associates source better and more cost-effective products. There needs to be a reduction of time spent performing non-value add manual work. Directing associates to the highest value activities with a personalized control panel.
Identify
Understanding people problems
Utilizing the workshop insights and identified people problems through user and stakeholder interviews. It was clear that there were 4 themes and 2 key objectives that would be the general story of the platform. The themes are the highest groupings of the application.
Utilizing the workshop insights and identified people problems through user and stakeholder interviews. It was clear that there were 4 themes and 2 key objectives that would be the general story of the platform. The themes are the highest groupings of the application.
Understand
Understanding people problems
Utilizing the workshop insights and identified people problems through user and stakeholder interviews. It was clear that there were 4 themes and 2 key objectives that would be the general story of the platform. The themes are the highest groupings of the application.
Key Themes
Themes
Priority Tracker
Sourcing associates should have the most relevant and useful information on demand. Knowing where to focus and drive value.
Sourcing associates should have the most relevant and useful information on demand. Knowing where to focus and drive value.
Exception Management
Sourcing associates should have the ability to see where the current issues are. Then take action to resolve them.
Sourcing associates should have the ability to see where the current issues are. Then take action to resolve them.
Personalization
Sourcing associates should be able to customize to fit their needs. Customize their preferences of their business in a simple and intuitive way.
Sourcing associates should be able to customize to fit their needs. Customize their preferences of their business in a simple and intuitive way.
Personalization
Sourcing associates should be able to receive real-time alerts. Letting them know what is happening in their business and to be able to take action.
Sourcing associates should be able to receive real-time alerts. Letting them know what is happening in their business and to be able to take action.
Key Themes
Themes
Priority Tracker
Sourcing associates should have the most relevant and useful information on demand. Knowing where to focus and drive value.
Exception Management
Sourcing associates should have the ability to see where the current issues are. Then take action to resolve them.
Personalization
Sourcing associates should be able to customize to fit their needs. Customize their preferences of their business in a simple and intuitive way.
Personalization
Sourcing associates should be able to receive real-time alerts. Letting them know what is happening in their business and to be able to take action.
key objectives
Keys to Success
“High-value add work”
Sourcing associates spend more time on high-value add work
Sourcing associates spend more time on high-value add work
“Realize more ROI through sourcing tools”
Existing sourcing tools are able to realize more ROI
Existing sourcing tools are able to realize more ROI
key objectives
Keys to Success
“High-value add work”
Sourcing associates spend more time on high-value add work
“Realize more ROI through sourcing tools”
Existing sourcing tools are able to realize more ROI
execute
A personalized experience platform
Over a 6 week timeframe, from workshops to the final interactive prototype, we were able to launch product experiences for mobile and tablets. A brand new humanized and personal digital platform experience for Walmart International's global sourcing.
Over a 6 week timeframe, from workshops to the final interactive prototype, we were able to launch product experiences for mobile and tablets. A brand new humanized and personal digital platform experience for Walmart International's global sourcing.
execute
A personalized experience platform
Over a 6 week timeframe, from workshops to the final interactive prototype, we were able to launch product experiences for mobile and tablets. A brand new humanized and personal digital platform experience for Walmart International's global sourcing.
Key Results
KPI Results
“High-value add work”
— Associates are 2x as likely to be able to identify high value-add tasks in their daily work
— Associates are spending 35% more of their time on high value-add activities
— High value-add activities across the organization completed on average within 2 days
— 80% of automation exceptions driven through Guru
“Realize more ROI through sourcing tools”
— Increased user adoption/value derived from analytics tools by 20%
— Increased value derived from operational tools by 20%
— Associates able to drive extra value from the integration of analytics and operational tools
Key Results
KPI Results
“High-value add work”
— Associates are 2x as likely to be able to identify high value-add tasks in their daily work
— Associates are spending 35% more of their time on high value-add activities
— High value-add activities across the organization completed on average within 2 days
— 80% of automation exceptions driven through Guru
“Realize more ROI through sourcing tools”
— Increased user adoption/value derived from analytics tools by 20%
— Increased value derived from operational tools by 20%
— Associates able to drive extra value from the integration of analytics and operational tools
understand identify execute repeat
understand identify execute repeat
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HEROIC ©2025. All rights reserved.
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HEROIC ©2025. All rights reserved.
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