Walmart's Studio X - SCRC
Visibility and education to drive quicker approvals
Client
Walmart International
Year
2019
timeline
6 Weeks
Category
Enterprise Design | Design System
understand
Simplifying progress and education
Provide visibility and education to users to help drive quicker approvals in the SRCR Process by streamlining and improving satisfaction. By providing stakeholders better visibility to their progress while enabling simple process tracking that is easy to interact with and understand.
Provide visibility and education to users to help drive quicker approvals in the SRCR Process by streamlining and improving satisfaction. By providing stakeholders better visibility to their progress while enabling simple process tracking that is easy to interact with and understand.
Understand
Simplifying progress and education
Provide visibility and education to users to help drive quicker approvals in the SRCR Process by streamlining and improving satisfaction. By providing stakeholders better visibility to their progress while enabling simple process tracking that is easy to interact with and understand.
Identify
Metrics to success
Through multiple exercises, discussions, wireframes, testing, and user interviews with stakeholders it was clear we were able to create 3 key objectives that would be the general story of the platform:
Through multiple exercises, discussions, wireframes, testing, and user interviews with stakeholders it was clear we were able to create 3 key objectives that would be the general story of the platform:
Understand
Metrics to success
Through multiple exercises, discussions, wireframes, testing, and user interviews with stakeholders it was clear we were able to create 3 key objectives that would be the general story of the platform:
Key Themes
Key Themes
key objectives
Metrics to Success
“Reduce idle time”
Reduce idle time of SRCR approvals by improving visibility to what action items are needed and who is responsible for them
Reduce idle time of SRCR approvals by improving visibility to what action items are needed and who is responsible for them
“Improve User Experience”
Improve experience of customers of the SRCR process
Improve experience of customers of the SRCR process
“Drive down time spent”
Drive down time spent by SRCR analysts answering questions about current status
Drive down time spent by SRCR analysts answering questions about current status
key objectives
Metrics to Success
“Reduce idle time”
Reduce idle time of SRCR approvals by improving visibility to what action items are needed and who is responsible for them
“Improve User Experience”
Improve experience of customers of the SRCR process
“Drive down time spent”
Drive down time spent by SRCR analysts answering questions about current status
execute
A humanized platform
Over a 6 week timeframe, from workshops to the final interactive prototype, we were able to launch two products. A Status Tracker to provide visibility to the current status and responsibility for that action item. And an education portal to help answer questions that a submitter may have as they begin to work on the SRCR process
Over a 6 week timeframe, from workshops to the final interactive prototype, we were able to launch two products. A Status Tracker to provide visibility to the current status and responsibility for that action item. And an education portal to help answer questions that a submitter may have as they begin to work on the SRCR process
execute
A humanized platform
Over a 6 week timeframe, from workshops to the final interactive prototype, we were able to launch two products. A Status Tracker to provide visibility to the current status and responsibility for that action item. And an education portal to help answer questions that a submitter may have as they begin to work on the SRCR process
Key Results
KPI Results
“Reduce idle time”
— Decreased time spent waiting on actions from either the analyst or submitter
— Reduced total time from SRCR submission to approval
“Improve User Experience”
— Improved associate satisfaction of current SRCR process
(NPS survey)
—User adoption of the tool Active Users, Cohort Analysis, etc.)
“Drive down time spent”
— Reduced status update questions posted in Slack or email
— Reduced idle time of SRCR approvals by improving visibility to what action items are needed and who is responsible for them
Key Results
KPI Results
“Reduce idle time”
— Decreased time spent waiting on actions from either the analyst or submitter
— Reduced total time from SRCR submission to approval
“Improve User Experience”
— Improved associate satisfaction of current SRCR process
(NPS survey)
—User adoption of the tool Active Users, Cohort Analysis, etc.)
“Drive down time spent”
— Reduced status update questions posted in Slack or email
— Reduced idle time of SRCR approvals by improving visibility to what action items are needed and who is responsible for them
understand identify execute repeat
understand identify execute repeat
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HEROIC ©2025. All rights reserved.
GO BACK TO TOP
HEROIC ©2025. All rights reserved.
GO BACK TO TOP