Walmart's Spaces For Good
Optimizing operations for spaces to give back to local communities
Client
Walmart
Year
2024
timeline
6 Weeks
Category
Enterprise Design | Design System
understand
A space for giving back
When it comes to spaces at Walmart stores, there was a need to create a unique experience for each individual. An experience for three groups of people, each with their own purpose that connects with one another. Two different platforms optimizing operations for spaces to give back to local communities.
When it comes to spaces at Walmart stores, there was a need to create a unique experience for each individual. An experience for three groups of people, each with their own purpose that connects with one another. Two different platforms optimizing operations for spaces to give back to local communities.
Understand
A space for giving back
When it comes to spaces at Walmart stores, there was a need to create a unique experience for each individual. An experience for three groups of people, each with their own purpose that connects with one another. Two different platforms optimizing operations for spaces to give back to local communities.
Identify
Creating a Unified Experience
The new platform must accommodate various user groups, each with unique needs and functionalities. Consumers require a simple method to reserve spaces for community events, store managers need effective tools to oversee these reservations, and the home office needs a comprehensive overview of all store locations and their activities. These requirements were identified through user interviews, workshops, and consultations with managers, home office employees, and stakeholders.
The new platform must accommodate various user groups, each with unique needs and functionalities. Consumers require a simple method to reserve spaces for community events, store managers need effective tools to oversee these reservations, and the home office needs a comprehensive overview of all store locations and their activities. These requirements were identified through user interviews, workshops, and consultations with managers, home office employees, and stakeholders.
Understand
Creating a Unified Experience
The new platform must accommodate various user groups, each with unique needs and functionalities. Consumers require a simple method to reserve spaces for community events, store managers need effective tools to oversee these reservations, and the home office needs a comprehensive overview of all store locations and their activities. These requirements were identified through user interviews, workshops, and consultations with managers, home office employees, and stakeholders.
Key Themes
Uncovering the Essentials of a Modern Solution
Effortless Reservation Process
The consumer-facing side of the platform, accessible via walmart.org, needs to provide a seamless reservation process. For instance, organizations like the Girl Scouts of America should be able to easily find and reserve spaces for their events.
The consumer-facing side of the platform, accessible via walmart.org, needs to provide a seamless reservation process. For instance, organizations like the Girl Scouts of America should be able to easily find and reserve spaces for their events.
Efficient Management of Reservations
Store managers require efficient tools to manage reservations, verify details, and ensure that the spaces are used effectively. The platform should provide a clear overview of upcoming events and allow for easy adjustments as needed.
Store managers require efficient tools to manage reservations, verify details, and ensure that the spaces are used effectively. The platform should provide a clear overview of upcoming events and allow for easy adjustments as needed.
Comprehensive Oversight and Control
The home office view should offer all the functionalities available to store managers, but with added capabilities to search, verify, and manage all locations. This comprehensive dashboard will ensure that the home office can maintain oversight and support store managers across all locations.
The home office view should offer all the functionalities available to store managers, but with added capabilities to search, verify, and manage all locations. This comprehensive dashboard will ensure that the home office can maintain oversight and support store managers across all locations.
Key Themes
Uncovering the Essentials of a Modern Solution
Effortless Reservation Process
The consumer-facing side of the platform, accessible via walmart.org, needs to provide a seamless reservation process. For instance, organizations like the Girl Scouts of America should be able to easily find and reserve spaces for their events.
Efficient Management of Reservations
Store managers require efficient tools to manage reservations, verify details, and ensure that the spaces are used effectively. The platform should provide a clear overview of upcoming events and allow for easy adjustments as needed.
Comprehensive Oversight and Control
The home office view should offer all the functionalities available to store managers, but with added capabilities to search, verify, and manage all locations. This comprehensive dashboard will ensure that the home office can maintain oversight and support store managers across all locations.
key objectives
Driving Change: Key Objectives for the new platform
"Ensure an Intuitive and User-Friendly Reservation System"
— Developing an intuitive reservation system on walmart.org will make it easy for consumers to find and book spaces. This user-friendly interface will encourage community engagement and make the process of giving back more accessible.
— Developing an intuitive reservation system on walmart.org will make it easy for consumers to find and book spaces. This user-friendly interface will encourage community engagement and make the process of giving back more accessible.
"Empower Managers to Efficiently Oversee Reservations"
— Providing store managers with robust tools to manage reservations will ensure that community spaces are used effectively. These tools will include features for verifying details, adjusting bookings, and maintaining a clear schedule of events.
— Providing store managers with robust tools to manage reservations will ensure that community spaces are used effectively. These tools will include features for verifying details, adjusting bookings, and maintaining a clear schedule of events.
"Enable Comprehensive Oversight and Support"
— The home office dashboard will offer advanced capabilities to search, verify, and manage all store locations. This will provide the home office with the necessary oversight to support store managers and ensure that community spaces are used to their full potential.
— The home office dashboard will offer advanced capabilities to search, verify, and manage all store locations. This will provide the home office with the necessary oversight to support store managers and ensure that community spaces are used to their full potential.
key objectives
Driving Change: Key Objectives for the new platform
"Ensure an Intuitive and User-Friendly Reservation System"
— Developing an intuitive reservation system on walmart.org will make it easy for consumers to find and book spaces. This user-friendly interface will encourage community engagement and make the process of giving back more accessible.
"Empower Managers to Efficiently Oversee Reservations"
— Providing store managers with robust tools to manage reservations will ensure that community spaces are used effectively. These tools will include features for verifying details, adjusting bookings, and maintaining a clear schedule of events.
"Enable Comprehensive Oversight and Support"
— The home office dashboard will offer advanced capabilities to search, verify, and manage all store locations. This will provide the home office with the necessary oversight to support store managers and ensure that community spaces are used to their full potential.
execute
Revolutionizing Community Interaction
The enhancements to Walmart's community Spaces For Good management platform have revolutionized how spaces are reserved and managed across the organization. By creating tailored experiences for consumers, store managers, and the home office, Walmart is fostering stronger community engagement and optimizing the use of its spaces.
The streamlined consumer interface makes it easy for community organizations to reserve spaces, while the robust tools for store managers ensure efficient oversight of these reservations. The advanced home office capabilities provide comprehensive oversight and support, ensuring that all locations can effectively give back to their local communities.
These targeted improvements have significantly elevated the overall user experience, fostering a more interactive and supportive environment for community engagement. Through these efforts, Walmart is not only enhancing operational efficiency but also reinforcing its commitment to giving back to the community.
The enhancements to Walmart's community Spaces For Good management platform have revolutionized how spaces are reserved and managed across the organization. By creating tailored experiences for consumers, store managers, and the home office, Walmart is fostering stronger community engagement and optimizing the use of its spaces.
The streamlined consumer interface makes it easy for community organizations to reserve spaces, while the robust tools for store managers ensure efficient oversight of these reservations. The advanced home office capabilities provide comprehensive oversight and support, ensuring that all locations can effectively give back to their local communities.
These targeted improvements have significantly elevated the overall user experience, fostering a more interactive and supportive environment for community engagement. Through these efforts, Walmart is not only enhancing operational efficiency but also reinforcing its commitment to giving back to the community.
execute
Revolutionizing Community Interaction
The enhancements to Walmart's community Spaces For Good management platform have revolutionized how spaces are reserved and managed across the organization. By creating tailored experiences for consumers, store managers, and the home office, Walmart is fostering stronger community engagement and optimizing the use of its spaces.
The streamlined consumer interface makes it easy for community organizations to reserve spaces, while the robust tools for store managers ensure efficient oversight of these reservations. The advanced home office capabilities provide comprehensive oversight and support, ensuring that all locations can effectively give back to their local communities.
These targeted improvements have significantly elevated the overall user experience, fostering a more interactive and supportive environment for community engagement. Through these efforts, Walmart is not only enhancing operational efficiency but also reinforcing its commitment to giving back to the community.
Key Results
Key Results
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